| Checking & Savings Accounts |
Statements: A final statement from FirstCapital Bank will be provided as of Friday, May 12, 2023, showing all posted transactions since your previous statement. Your first Prosperity Bank statement will be in a new format and will include posted transactions after your final FirstCapital Bank statement on Friday, May 12, 2023, through your normal statement period. This and future statements will include any interest and applicable service fees and will be as of a date similar to what you are now accustomed to.
Account Numbers: Unless notified, your current account number will remain the same. If your account number changes, you will be notified by letter. Please keep in mind that the bank’s routing/transit number will change to 113122655 on Monday, May 15, 2023.
Electronic Funds: Transfers (including direct deposits) will continue to be processed without interruption. Please use the new routing/transit number when setting up any new Electronic Funds Transfers after Monday, May 15, 2023. Additionally, if you receive incoming wires, it is necessary to update the routing number beginning Monday, May 15, 2023.
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| Telephone Banking Service Fastline |
Prosperity Bank provides access to deposit accounts through Fastline. Prosperity’s 24-hour audio response system will be available Monday, May 15, 2023. This free service will allow you to obtain account information, transfer funds between your deposit accounts, determine if a particular check has cleared your account, and verify the date and amount of your deposits. The Fastline Telephone number is 800-687-7272.
All options can be presented in English or Spanish.
Callers may choose an option to activate voice recognition responses or may continue to enter responses via keypad entry.
For security purposes, a PIN (Personal Identification Number) is required to access Fastline. Your PIN will be sent to you closer to our conversion date. You may also be asked to complete a secondary verification process at the beginning of the call. As of Monday, May 15, 2023, please contact the Prosperity Bank Customer Service Center at 800-531-1401 or a local banking center if assistance is needed.
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